Doors: For most events, doors open one hour prior to the listed showtime.
Smoking: No smoking or tobacco use is allowed inside. A designated smoking/vaping area is located near Megan’s Suite.
Late Comers: Guests arriving after showtime will be seated at the discretion of theatre or artist management.
Age Restrictions: All patrons, regardless of age, require a ticket. Some events may not be appropriate for children. Disruptive guests may be removed without refund.
Do you charge additional ticket fees? Yes. Westmoreland Cultural Trust applies a Historic Preservation and Non-Profit Sustainability Fee of $12.00 per ticket, included in your final total at checkout. Depending on the artist, tour, or promoter, additional special fees—such as VIP event add-ons—may apply. Ticket prices and fees are subject to change. This fee directly supports the long-term sustainability of our historic landmarks, ensuring their continued operation and preservation for future generations.
Why are there additional fees on my ticket? As a nonprofit organization, Westmoreland Cultural Trust reinvests every dollar from these fees back into The Palace Theatre and the cultural properties we manage, including the Greensburg Garden & Civic Center, Union Trust Building, and Stark/James Building. Your support directly funds the preservation and maintenance of these historic landmarks, including The Palace Theatre, which will celebrate its 100-year Centennial Anniversary in 2026. These fees also help cover essential costs like staffing, utilities, and day-to-day operations, ensuring we can continue bringing world-class entertainment to the community. Our total fees remain lower than many comparable venues, allowing us to provide high-quality entertainment while keeping costs reasonable for our patrons.
How are ticket fees used? Funds from ticket fees directly support the 100+ events we host annually at The Palace Theatre and Greensburg Garden & Civic Center. These contributions help cover event-related expenses, such as security, food trucks, advertising, and technical production needs. Your ticket fees help make the following community events and initiatives possible:
• The Palace Theatre performances (100+ shows per year)
• Educational initiatives (Achievement in the Arts, community & school outreach)
• Public art and cultural programs (Art in the Alley, Wings Across Westmoreland)
• Community festivals (ArtsWalk, Greensburg Music Fest)
• Seasonal and free events (Old Salem Market, Rhythms of Summer, Petrifying Palace, Breakfast with Santa, Movie Night)
• Galas and Year-Long Celebrations (Party at the Palace, Centennial Celebration)
• Specialty expos (Wedding Expo, Psychic Fair)
By purchasing a ticket, you play an essential role in helping us fulfill our mission: Westmoreland Cultural Trust is a conduit for communities to thrive. We do so by welcoming broad forms of artistic expression, forging purposeful partnerships and programming meaningful arts education and engagement activities.
What is mobile ticketing? Mobile ticketing is a new digital feature that allows patrons to access, store, and present their tickets directly from their smartphones. It offers a faster, more convenient way to enter the theatre.
How do I get and access my mobile tickets? When you choose “Email” as your ticket delivery method at checkout, you’ll receive a secure link in your confirmation email. This link lets you view and manage your tickets in several ways:
• Add to Apple Wallet or Google Wallet (Highly Recommended): Each ticket must be added individually. This ensures fast, internet-free access at the theatre.
• Take a Screenshot: Save a visible barcode for scanning or to share with guests. Note: Each barcode can only be scanned once.
• Print at Home: You can still print your tickets from the email if you prefer paper.
• Open from Email: Simply show the barcode on your smartphone at the entrance for scanning.
Do I have to use mobile ticketing? No. While mobile ticketing is a new, convenient option, The Palace Theatre continues to offer traditional mailed paper tickets for patrons who prefer a physical keepsake.
Is mobile ticketing accessible? Yes. The mobile ticketing system supports screen readers and features an optimized barcode design for easier scanning.
Can I still use tickets I received before mobile ticketing launched? Yes. If you received PDF print-at-home tickets via email before the transition, those tickets are still valid and scannable.
Can I transfer my tickets to someone else? Ticket transfers are not supported through the mobile feature. However, you may print or screenshot tickets to share with others, as long as the barcode has not already been scanned.
What should I do to prepare for a smooth show night experience?
• Add tickets to your digital wallet in advance (each must be added individually).
• Turn your phone’s screen brightness up and have your ticket ready before arriving.
• Swipe through multiple tickets if entering as a group.
• If using paper tickets, keep them unfolded and ready for scanning.
• Arrive early and visit the box office for any last-minute help.
What if I need help with my tickets at the venue? The Palace Theatre box office is open two hours before most events. Staff will be available to assist with any ticketing questions or troubleshooting.
Does The Palace Theatre accept Apple Pay and Google Pay? Yes. Patrons using a supported device or browser will see Apple Pay or Google Pay options appear automatically during online checkout for a faster, secure purchase experience.
Photography/Recording: Professional cameras, flash photography, and recording are prohibited unless otherwise announced.
Age Restrictions & Disruptions: (See General Venue Info for full text).
Late Seating: Guests arriving late are seated at management’s discretion.
Concessions: Candy, snacks, soft drinks, and alcoholic beverages are sold in Megan’s Suite before most events.
Sales End: Typically after intermission or 30 minutes post-showtime if no intermission.
Theatre Rules: Only bottled water and souvenir cup beverages are allowed in the theatre.
Doors Open: One hour before showtime.
Concessions Timing & Rules: (See Concessions & Amenities.)
Smoking Area Location: Outside near Megan’s Suite.
Mobile Ticketing Tips: (See Mobile Ticketing.)